Dinamic Objetivos

Company

Specialists in Customer experience management.

Customer Satisfaction

Our service philosophy relies on getting the satisfaction of our customer through a human team of high quality service professionals, backed with advanced technology and more than 20 years of experience.

We detect, locate and analyze the real needs of our customers. We anticipate in the analysis of results, perform and manage the service daily to achieve the agreed objectives.

We deal with the clients of the companies that hire us through any communication channel such as telephone, fax, email, chat, sms and social networks (Facebook, Twitter, Instagram, YouTube, Whatsapp, Google+, Linkedin ...)

About

Our Values

Proactivity, Enthusiasm and Results. Three words present in all the services offered by Dinamic Objetivos to its customers.

Responsibility

Responsibility as a value is linked to our commitment to our customers. So Dinamic Objetivos guarantees the fulfillment of the agreed commitments and generates confidence and tranquility for our customers.

Proactivity

We detect, locate and analyze the real needs of our customers. We anticipate in the analysis of results, we perform and manage the service daily to achieve the objectives set.

Customer Satisfaction

The customer comes first. For us, customer satisfaction is the direct result between comparison of the performance perceived in the service contracted with the objectives set in common.

Team work

In Dinamic Objetivos, individual and team growth is fostered, respecting differences. Ideas and skills are shared in all functions, regions and cultures, to stimulate the joint effort to achieve common objectives

Our services

Share your goals to improve your results and generate value for your business.

Customer service

Management of customer service processes, both in BtoC and in BtoB.
Through the multi-channel (telephone, chat, sms, social networks, web ...) customer service departments become the best and most direct channel of communication and a loyalty and retention tool.
We attend bidirectional commercial, institutional, mercantile relations, as well as any other need of Interaction in communication, both on-line and off-line.

Direct sale

Our services bring a high specialization and experience in sales tools and multichannel communication, ranging from planning and production to the analysis and control of results of direct sales processes and indirect
- Online marketing
- Direct marketing
- Social Media
- Promotional Marketing
- Telesale
- Visiting agreement
- Data-mining
- Database Qualification / processing

Technical support Helpdesk

We help increase productivity by solving possible incidents in an integral manner. Companies work with a a large number of computer applications and hardware connected in a network:
- Office suites
- CRM, ERP,
- Custom applications
- Third party application
- computers
- Smartphones, Tablets
- printers,
- databases,
- servers
- …
Our teams of experts attend technical problems, interpret them as soon as possible and provide solutions. From the Preventive maintenance to the installation of products and services, we can offer this service up to a 24×7 schedule.

Recoveries

We provide debt recovery services for customers from different sectors of activity:
- Banking,
- Telecommunications Companies,
- Financial institutions,
- Companies in the Energy sector,
- Consumption, etc.
We establish collaboration frameworks to align the prices to the objective of recovery cost of the clients in services of recovery of defaults, data verification and activation of cards.
Throughout the process, the team responsible for the client works looking for and contributing solutions, taking care of the image of the brand before the debtor and establishing channels that encourage loyalty.

Consulting

Based on the experience acquired during more than 20 years in the sector, the Dinamic Objetivos consulting service helps companies that they manage their own Contact Centers (internal or in outsourcing) to offer better services, faster and with lower cost.
We intervene at 2 levels:
Operations :
- Design and implementation of Contact Center
- Sales techniques
- Customer service
- Planning and analysis of reports
Technology :
- Integration with telephony platforms: digital, VoIP
- Integration with communication systems: e-mail, fax, sms
- Integrations in the web channel: chat, web collaboration, click to call, social media.

Training

Our training solutions are aimed at updating the knowledge of employees, middle managers and managers, with the objective of improving the skills of people in their jobs through a practical pedagogical methodology and experiential.
Areas of knowledge:
- Management of teams and human resources (Recruitment and selection of personnel, communication, motivation, planning and time management, teamwork)
- Marketing and sales (market analysis, positioning, sales techniques, definition and monitoring of objectives)
- Communication and customer service (attention, quality, loyalty)